AI-generated complaints are overwhelming UK public bodies

The Rise of AI Clog Chatbots like ChatGPT and Claude have made it easy for ordinary people to generate formal complaints, legal challenges, and freedom of information requests. However, this has led to a massive influx of correspondence received by UK public bodies, businesses, and courts, severely straining their limited resources. Impact on Public Services Local authorities report that complaints have grown from an average of two pages to up to 200 pages, often filled with legal jargon, irrelevant case law from other jurisdictions, and occasional AI hallucinations. Employees must still review these manually, leading to exhaustion and delays, while diverting funds away from essential public services. Potential Solutions Experts suggest that organizations might eventually need to deploy their own AI tools to filter out the automated flood, or implement stricter rules such as word limits and submission fees. Meanwhile, some offices have started ignoring automated mass-email campaigns to focus on genuine constituents.